Customer Care Assignment Outline To prepare a report taken from the point of view that I work for a management consultancy. The report will explain how I would go about developing the customer care programme at British Airways, by using a customer care plan, applying the relevant concepts, theories and models showing how this plan will be implemented. British Airways British Airways are a world-wide air cargo company, they are the largest in Britain and 5…showed first 75 words of 1700 total…

…showed last 75 words of 1700 total…reaching their objectives and goals. Taking on this new plan is the only realistic way to stay at the top of this market. ------------------------------------------------------------------------ **Bibliography** Bibliography Information sources used for assignment: Create an effective Customer Focus – by Sarah Cook Customer Care Lecture Notes How to be better at customer service – by Timothy RV Foster Seven Elements of Strategic Fit – by R.H Waterman, JR. Strategic Planning – by Malcolm Macdonald www.britishairways.com www.ft.com