Managing Service Delivery

Title: Managing Service Delivery
Category: Literature / English | Words: 1981 | Pages: 8.4 (approximately 235 words/page)

Managing Service Delivery

VISION In the literature concerning leadership, vision has a variety of definitions, all of which include a mental image or picture, a future orientation, and aspects of direction or goal. Vision provides guidance to an organisation by articulating what it wishes to attain. It serves as "a signpost pointing the way for all who need to understand what the organisation is and where it intends to go" (Nanus, 1992). By providing a picture, vision not only …showed first 75 words of 1981 total…

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…showed last 75 words of 1981 total…at the Annual Meeting of the National Catholic Educational Association, St. Louis, MO. Rogus, J.F. (1990). Developing a vision statement -- Some consideration for principals. NASSP Bulletin, 74(523), 6-12. Seeley, D.S. (1992, April). Visionary leaders for reforming public schools. Paper presented at the Annual Meeting of the American Educational Research Association, San Francisco, CA. Sergiovanni, T.J. (1990). Adding value to leadership gets extraordinary results. Educational Leadership, 47(8), 23-27. Westley, F. & Mintzberg, H. (1989). Visionary leadership and strategic management. Strategic Management Journal, 10, 17-32.

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