E- Commerce is another name for Electric- Commerce. Electronic-commerce offers what many people believe to be an effective property of the Web. That property is the ability to adjust sites to the different needs, wants, desires and, even personalities of each individual customer. This ability is known to many experts as "cognitive computing," a blend of behavioral sciences and computer science. Increasing competition worldwide, increasing demands made by customers, and the rapid pace of change …showed first 75 words of 1305 total…

…showed last 75 words of 1305 total…in that instance. However, the high-level buckets of CRM capabilities can be categorized according to customer service, marketing, and sales. Although customer service is an important aspect of customer relationship management, it is primarily employed by companies who sell products as well as have call centers and websites to market and/or sell their merchandise. For example, most consulting firms are in the business of marketing and selling professonal services. which results in their consultants