The format should be 12-point, double-spaced, "Geneva" font ABSTRACT: The current competitive business environment has resulted in a number of performance improvement methods becoming popular. An analysis of some of these methods will show some similar characteristics. Two of these characteristics are an increasing focus on the customer and an emphasis on building relationships. These two characteristics are recognized as key success factors for an organization. A discussion of these two success factors shows that …showed first 75 words of 2882 total…

…showed last 75 words of 2882 total… other systems such as a product-service mix or a best value approach will be able to be implemented successfully. The implementation of such systems can continue to allow the organization to develop and improve to constantly meet the changing needs of customers. By having the backbone in place, the organization becomes flexible and responsive to the environment, which will allow it to keep up with changes and continue to remain competitive.