This restaurant customer behaviour study focuses on the reasons leading towards the customers' actual come back to the restaurant after the complaint has been stated, and also covers the 'negative word of mouth behaviours' that could be expressed by the customer once he/she has actually encountered a reason to complain about either the service, the food or the restaurant in general. Also covered in this study are the actual factors that will cause the …showed first 75 words of 480 total…

…showed last 75 words of 480 total…be expecting a service from the restaurant for free. Most of the restaurants that are in business these days do take their customers complaints seriously and have either asked the managers to ask how the service was or they provide cards that the individual can fill ou, stating his/her problem with the restaurant. They do this so they can find out what theur weeknesses are from their customer's point of view and correct them.