Introduction We've all heard the old adage, "nothing is certain but death and taxes". Nowadays, you can add "change" to that list. Indeed, change is certain, especially when it comes to the increasing influence of the internet and e-commerce on businesses . In fact, E-commerce has added a whole new dimension to shopping for consumers by providing easier access to goods and services of better quality and at lower prices. According to Allen Asher, "about one-fifth …showed first 75 words of 4438 total…

…showed last 75 words of 4438 total…FORUM0000000000000DEB Press release New European network to help consumers settle cross-border disputes out-of-court, 16 October 2001 http://europa.eu.int/comm/dgs/health_consumer/library/press/press197_en.pdf Speech by David Byrne, European Commissioner for Health and Consumer Protection at the Opening of a European Consumer Centre for Belgium in Brussels and Launch of the pilot phase of the EEJ-Net, Brussels, 16 October http://europa.eu.int/comm/dgs/health_consumer/library/speeches/speech125_en.pdf